A Direct Support Professional’s Success Story


Walt Disney was fired from the Kansas City Star because his editor felt he “lacked imagination and had no good ideas.”


Oprah Winfrey was publicly fired from her first television job as an anchor in Baltimore for getting “too emotionally invested in her stories.”


Thomas Edison’s teachers told him he was “too stupid to learn anything.”


Colonel Harland David Sanders was fired from dozens of jobs before founding a fried chicken empire.


It is quite hard to find a story where a person hit it big the first time and kept that success forever. Yet, that is what we imagine when we think about success. We want to believe that there’s a hidden shortcut. Truth is, the road to success is paved with failures. Getting up and starting over again is the key to success. Never give up on yourself and get your priorities straight are both important.


Reading success stories makes us motivated. They can spark a hunger in our soul, drive the passion inside us and help us become more effective in what we are doing. Another success story is from our very own Senior Service Manager Steven Franklin who started working for 1st Choice Family Services in November 2015. He is admired because of his dedication and hard work. He is the embodiment of the 1st Choice Family Services values.


His success story is inspiring for people who want to become direct support professionals. Here at 1st Choice Family Services, if you have the passion and dedication towards your job, promotion can be part of your career path.


Most of us will experience a moment in our lives where we feel that a job was destined for us and it seems that we are born to work in a certain profession. There are no inhibitions and second thoughts at all. We know deep inside that we belong.


Life’s purpose can be more about the connection we make with others, a chance to deepen our self-awareness, and truly understand what resonates within. If our life’s purpose is to connect with others, our life’s mission becomes clearer.


How Steve discovered 1st Choice Family Services: The Journey


Steve Franklin was looking for a part-time job on Craig’s list and stumbled upon an ad from 1st Choice Family Services. He was interviewed and two days later he was hired. Everything moved swiftly for Steve. He never imagined the part-time job that he was initially looking for would be a lifetime commitment for him.


Why he fell in love with his job as a direct support professional.


“Working other jobs before, whether it was a call center or warehouse work, it was different. I was just given a job and usually received a paycheck. It is very unlike the job of a direct support professional where you can feel a deep connection with your client. Every day I have the opportunity to make a difference in someone’s life. Every day I wake up and go to work, and I feel that I have a purpose, and it feels good to do that. Helping people with their daily tasks and helping them to become positive members of society is rewarding. I never knew a job like this existed. It just makes me feel good because I can make a difference in somebody else life.”


Becoming a Direct Support Professional




Starting another job that you haven’t done before is a risk yet it can be a beautiful story to share. Beginnings are usually scary. They are a leap of faith. Steve’s training journey was a whirlwind of emotions for him. It started with feeling a little scared to becoming more confident every day.


Steve started at the bottom before reaching his position as a senior service manager. Here is his personal experience during his training and his first week working as a direct support professional.


“I was nervous at first because I had never been in this kind of profession. There was a sense of nervousness, and at the same time, I was confident of my abilities because I take pride in knowing that I am a people person. I am good at building relationships, and those skills just kicked in during that time frame, which made things better. After that, it went just fine since I know how to make people happy and keep people in a good mood. I have a calming personality and a soothing voice in any situation. The client who I was working with in the beginning was clinging to me because I have a personality that she wanted to gravitate to.”


“The training was good. It is different from what it is now. The training was more of a one on one experience for me. We now have office training,but I just basically trained with the supervisor when I started. They spent time with me in the client’s home for a whole week. After two weeks, I got the chance to work on my own. Our training program is entirely different now.”


Steve’s journey doesn’t end here. The growth that he has had for the past years working at 1st Choice Family Services is inspiring. The multiple promotions and experiences that he has had is something to be imitated if you want to prosper in the support field. Striving without giving up is an inspiration and a success story by itself. Cheers to all the superheroes and their never give up attitude, you folks rock, keep it going.


Change is constant. For a growing company, change means growth. And if you are a person who wants to experience career development by helping people with disabilities, then make a choice – the choice is1st Choice Family Services.